Job description / Role for Train Master Job in UAE

Position Job Start Date: January 2025

Job Title: Train Master for Train Master Job in UAE

Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region

Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility

Position Reports to: Station Area Manager

Nature of Work: Full-time

Shift: Flexible to work on different shift patterns

Qualification: High School / Diploma

Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers

Job Description:
Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
Coordinate emergency response procedures and crew training, ensuring readiness for various situations
Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
Perform shifts and emergency duties when required

Key Skill-sets which are mandatory for this job (Soft skills):
Strong leadership and people management skills
Excellent customer service and communication abilities
Exceptional interpersonal and communication skills in English or English and Arabic
Knowledge of railway safety regulations and emergency response procedures
Proficiency in using computer systems and onboard management software
Ability to work in a dynamic and fast-paced environment
Problem-solving skills and a proactive approach to addressing onboard challenges
It is a safety critical role.

Job Specification:
No restriction on height or weight
Also no visible tattoos.
No nasal piercings, female ear piercing x1 per ear worn,
For male candidates, tidy well-kept beards/moustache
Safety Critical: It is a safety critical role.
Training period: Up to 4 months of training
Uniform is provided by the company

Benefits: Shared Accommodation and Transportation is provided by the Company

Target Sectors:
Passenger Rail
Transportation
Customer service sector

Selection Process:

Candidates to be contacted by Recruitment team and prescreened based on the above-mentioned requirements.
Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.
Candidates who have passed the tests will attend face-to-face interviews.
To proceed with the approval and mobilization process.

About the Company

Etihad Rail was established in June 2009 under Federal Law no. 2, with a mandate to manage the development, construction and operation of the UAEs national freight and passenger railway network.

The railway network will be built in phases to link the principal centres of population and industry of the UAE, as well as to form a vital part of the planned GCC railway network linking the six countries of the GCC: The Kingdom of Bahrain, The State of Kuwait, Oman, Qatar, The Kingdom of Saudi Arabia and UAE.

Built to international standards, Etihad Rail’s state-of-the-art network will act as a catalyst for economic growth and sustained social development. Once complete, the railway will redefine logistics and transport in the region; thus providing a modern, safe, efficient and sustainable network which will connect the UAE and its regions to its neighbouring GCC countries.